FAQ

Six steps to order

-> Choose your itemsTake the time to stroll on our pages, it is a moment of pleasure. The "add to cart" icon allows you to put items in the basket after making sure you have chosen the correct size and color.

-> The item is in your basket, by ordering you will be able to create your account.

-> Choose a delivery method.

-> Validate your order and choose a payment method (credit card, check, bank transfer, paypal, telephone).

For credit cards, payment is fully secured thanks to the online payment system of our banking partner Mercanet BNP Paribas. Your banking data only circulates on the Internet in encrypted form, they are coded to make them totally illegible.

You can make the payment by calling us at : +33 4 50 53 13 14, we will allow your transaction by VPC.

-> Your order is confirmed, it is in preparation.

-> You receive your items. You must check the merchandise at the reception, in the presence of the carrier, and, if necessary, write down the concerns you observe on the transport note.

Please note that if the item is in stock it will be shipped the same day or the next day.

If the product is not in stock, let us guide you to our delivery time.

To cancel an order on the IceOptic.com website, simply contact us as soon as possible by phone or email following its registration.

 Shipping and Delivery

When you order you will have to choose your delivery method.
For delivery via Colissimo: 48h to 72h from shipment, from Monday to Saturday
For delivery via Chronopost: 24 hours from shipment, from Monday to Friday (*average delivery time)

We will send you an email as soon as your package is shipped, with a link allowing you to track its delivery on the Coliposte or Chronopost website.

The parcel will be handed to you against signature.

If you are not at home during the delivery, a notice will be deposited in your mailbox, indicating the post office where to get your parcel. You will need this notice and an ID in order to collect your package.

 My account

To allow us to process your order we need a certain amount of information about you.
All informations in your IceOptic.com account will only be used as a part of our business relationship. These informations will never be shared with third parties or resold.

You can change your informations at any time by managing your account. To make these changes, log in to your with your email address and password. Your informations can also be completely removed from our database on request

To get an invoice, log in IceOptic.com and go to the "my account" section accessible from the homepage, enter your login details and click on "view all my orders". Then select the order for which you want the invoice.

 Return, Exchange or Refund

You have the right to cancel the order for a period of 14 days without any reason given under the Hamon Law.
To exercise your right of return you must inform us by email of your intention to return a parcel.

To be accepted, returns must meet the following specifications :

- Product must be in new condition.
- Never have been worn or used for electronic and observation products.
- Be returned in its original packaging, in good condition.
- Be returned within 21 days after reception of the order.

You must return the items using a secure carrier with insurance and a signature-based delivery method. Pack the item carefully in a rigid box. Return charges are at your expense. The address for your return is :

Optique Chaussin - IceOptic.com
135 rue du Docteur Paccard
74400 Chamonix Mont-Blanc

For an exchange : after reception of your package, we will check the condition of the items and if they comply with the characteristics of our return charter, we will proceed to the shipping of the new items.

For refund: after reception of your package, we will check the condition of the items and if they comply with the characteristics of our return charter, we will proceed to the refund using the same payment method you used for the original transaction.

- The refund will take place within 7 days after reception of your package.
- The refund will be total and include all the sums paid, including delivery charges.

 Products and Stock

Optique Chaussin - IceOptic.com it’s more than 60 brands and 6000 products online, making it one of the best choices on the internet. We are a privileged partner of all the brands we have been distributing since 1993 in Chamonix Mont-Blanc. This is how you can find exclusivities, the newest products and the best prices.
If you are looking for a product we don’t have on our website from a brand we sell, let us know by email and we will try our best to find it at the best price.

The "in stock" icon means that the product is in stock, and that we have immediate availability. You can either place an order on the website or come and get the product directly in our shop. The delivery time will depend on the selected delivery mode.

The icon "currently being restocked" means that we do not have this product in our stock but it is available, in stock at our supplier.

Our inventory is updated in real time, but in very rare cases, between the time you decide to place your order and the moment it is confirmed that the availability changes. We pay particular attention to the management of our stocks but are not safe from human error. In no event will our company be held responsible for any stock shift.

IceOptic.com offers a wide range of popular and well-known brands. Our goal is to consistently offer the best brands and models of sunglasses, eyeglasses, ski goggles, ski helmets, GPS sports watches, binoculars and telescopes. We pay attention in the selection of each product and brands.

We are always on the lookout for original and exceptional products.

Our selection is based on 6 criteria :

- Quality
- Technical innovation
- Eclectic models
- The name
- Guarantees and the seriousness of the service
- Respect of the environment

 Warrantee and repair

We want to accompany you throughout the life of the product you bought on IceOptic.com.
We will do our best to make a repair or guarantee and find the best solution for your problem.

All the brands have a warranty clause, from the date the goods were delivered to you, which will vary according to the type of product. The warranty is displayed on the product’s page. This warranty is valid for breakdown due to materials, manufacture, defect, malfunction.

In case of problems after your purchase on IceOptic.com, please contact our service in charge of repair and guarantee by email.

We will ask you to return the product to us or directly to the supplier. ONLY the supplier will make the decision to replace or repair the product.

The contractual guarantees do not cover :

- The replacement of consumables (batteries, bulbs, bracelets, ...).
- Failures related to accessories (power cables ...).
- Defects and their consequences due to the intervention of a repairer not approved by the manufacturer of the product.
- Defects and their consequences related to abnormal or non-compliant use of the product (professional, collective use ...). Please read carefully the instructions supplied with the product.
- Defects and their consequences related to any external cause.
- Scratches on glasses are considered as normal wear and not covered by the warranty unless you prove that the good had this defect on delivery.

All the brands have a repair service. If the damage is not due to a material or manufacturing defect, additional repair costs may be applied. In this case you will receive by email a notification of these additional costs. You will have to choose : accept the repair of the goods by paying the expenses, or to get back your product (at your expense) in the state it was when you returned it.

 Price and authenticity

If you find a better price on another website, please let us know by email. We will immediately consider the possibility of aligning ourselves, or doing better.
We buy our products directly from the French distributor of each brands. This traceability guarantees you authenticity. Optique Chaussin - IceOptic.com is an authorized distributor for each brand we market. You’ll find our name in the lists of dealers, on the page "distributors" of the brands’ websites. This information is essential to know the origin of your product.
We develop a trusting relationship with every suppliers which allows us to benefit from irreproachable service, innovation and the best prices.

Contact and Boutiques

For any questions or suggestions, our Opticians are here for you

From Monday to Friday, 10am-12pm and 3pm-6pm 

 Optique Chaussin - IceOptic.com

      135 Rue Paccard
      74400 Chamonix Mont-Blanc, France

Optique L'Oeil du Mont-Blanc - IceOptic.com

     151 Rue Joseph Vallot
     74400 Chamonix Mont-Blanc, France

Phone : 04.50.53.13.14 
Email : boutique@iceoptic.com

Sécurité sociale and mutuelles

Optique Chaussin - IceOptic.com operates in strict compliance with the regulatory framework of the Opticien-Lunetier profession. Mr. Denis Chaussin is a state graduated optician, registered by the Regional Health Agency under the ADELI number 742806839.

The reimbursement of your prescription glasses will be done as with any optician in France. Upon delivery we will give you a “feuille de soin” and an optical invoice including the LPP codes of the items. You will then have all the documents to get your corrective optical equipment reimbursed by the sécurité sociale” and your health insurance (mutuelle), as long as your prescription is less than 3 years old and according to your insurance contract.

We are interested in your opinion

In order to make our site evolve, to meet your expectations and your needs, we thank you for your comments, suggestions and proposals.

Indeed, we wish to offer you the best, if you want to see a new brand on IceOptic.com please let us know by email. If you have trouble navigating, finding a product or finding a malfunction, tell us.

If you are looking for a product we do not have from a brand we sell, let us know by email and we will do our best to find it at the best price.

Your opinion will be rewarded with a commercial offer if it allows us to improve.


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